Customer Service :


Our Philosophy

Mission Statement: Customer satisfaction is our priority; providing a streamline logistic solution and creating value for our customers, employees, agents and partners.

Core Values

People is No. 1 asset
  • We respect our people - understands that its continued success and growth depends upon the skills, dedication and teamwork of its employees. People are our greatest asset and this is why People is No.1 asset.
  • We are treating them with fairness & dignity and communicating frankly and openly with each other and empower our team member to achieve a high performance standard.
  • We invest in our people - seeing them as our greatest asset. We care about people's aspirations and create an environment for them to perform and realize their full potential.
  • We recognize the efforts and achievements of our people - rewarding and celebrating accomplishment. We value total dedication and teamwork and actively address mediocrity.
  • We aim to provide opportunities both for professional growth and for adding value to the business, in an environment of the highest business ethics, integrity and respect for individuals.
Customer Satisfaction

We focus on the customer our partner. We see things from the customs' perspective - understanding their business and their needs. Proactively, we meet their expectations and respond with a sense of urgency.We have always recognized the importance of innovation and progressive thinking in meeting the challenges of a constantly evolving industry. As a privately owned group, we operate from a truly centralized hub. Better control, communication & synergy within the group translate into efficiency and profitability for your organization. Our expertise is backed by cutting-edge IT capabilities that optimize data sharing to accelerate business processes so business can be conducted in a seamless environment through online communication and verification.

Excellence Communication

We understand that the communication is the most important key point to pull closer with our customers, co-workers, agents and vendors. Communication is an aid used in our everyday life. Be it personal/ business. In the business world, good communication is important for the daily operation of the company, but can also affect sales and profitability. Without good business communication, the internal and external structure of a business can face numerous challenges that can ultimately lead to its demise.When the internal forces of a business are working toward communicating the same message to vendors, suppliers and customers, good communication can also lead to a boost in sales for the business. Essentially, good communication creates win-win situation. The customers who can benefit from the company receive messages they need to make them aware   of the company and to make a purchase, which in turn, boosts up the sales of their company.We expect high standards. We endeavor to be the best and demand the same high standards from vendors.We embrace continual improvement. Striving to do the right things at first time, we pursue performance excellence through the good communication.

Community Responsibility

Aware that our communities contribute to our success, CIL Freight embraces Community Responsibility as one of our core values.We understand that our communities contribute to our success and we focus our community efforts on creating more opportunities to young people.CIL is participating some of charity programs to give our contribution for social community. Also, CIL will endeavor to be the best green company to our society.

Creating Strong Trade Lanes